At YourPCShopp.com, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns process. Please review our policy below to understand your rights and the steps required for returns and refunds.
1. Returns
Eligibility for Returns:
- Return Period: You may return most items within [30] days of the original purchase date for a refund or exchange.
- Condition: Items must be returned in their original, unused condition with all packaging, accessories, and documentation included. Products that are damaged, used, or missing parts will not be accepted for return.
- Exceptions: Certain items may be excluded from returns, such as personalized or custom-made products, digital downloads, or items marked as non-returnable at the time of purchase.
How to Return an Item:
- Contact Us: Email us at support@yourpcshopp.com with your order number and details about the item you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions.
- Prepare the Return Package: Pack the item securely in its original packaging. Include a copy of the original receipt and the RMA number in the package.
- Ship the Return: Send the package to the address provided in the RMA instructions. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
2. Refunds
Processing Time:
- Refunds: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Timeframe: Please allow [7-10] business days for the refund to be reflected in your account. Processing times may vary based on your payment provider.
Non-Refundable Charges:
- Shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.
- Restocking fees may apply for certain items, as specified at the time of purchase.
3. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability and are processed as separate transactions.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at support@yourpcshopp.com with details and photos of the issue. We will arrange for a replacement or issue a refund for defective or damaged products at no additional cost to you.
5. Order Cancellations
Orders can be canceled within [1 hour] of placement. Once an order is processed or shipped, it cannot be canceled and will need to be returned in accordance with our returns policy.
6. Contact Us
For any questions regarding our refund and returns policy, or if you need assistance with a return or refund, please contact us:
YourPCShopp.com
Email: support@yourpcshopp.com